FAQs
Begin your journey
What is THE FLOORR?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
THE FLOORR is the personal shopping engine designed by luxury industry experts for the client-facing community. Unleash your potential, grow your business, and redefine the way you style. With THE FLOORR's powerful technology and advanced operating system, you can efficiently manage and expand your business like never before.
What are some of the key features and functions?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
- Create personalized looks in seconds.
- Access our global inventory of luxury multi-retailers and brands, linked to pre-agreed commission and trackable links.
- Grow your relationship with your clients with our live chat: send looks, voice notes, product push, and conversion.
- Create, merchandise, and share content with our moodboards.
- Sales dashboard: manage and grow your business in one place.
What are the requirements to join?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
How can I start?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
Does THE FLOORR operate internationally?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
Yes, THE FLOORR operates internationally. We have partnered with luxury retailers across the globe. We recommend using our 'region' search filter in our global inventory to search for specific geographical locations.
What are the fees?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
There are no fees to join THE FLOORR. We operate on a commission basis, where we receive a small percentage (commission %) from every sale.
What app should I download if I'm a stylist?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
We have two apps available. One is specifically designed for you to operate your business as a personal shopper/stylist and one for your client to be able to make the most of the shopping experience
What is the commission structure?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
The commission structure varies as our retail partners have individual affiliate commission rates. These are clearly marked on each item.
How long will my application take to be reviewed?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
Our team will carefully review your application, and the process typically takes up to 72 hours. We will contact you via the email you provided on your application. Please remember to check your junk or spam folder to ensure you don't miss any communication from us.
Orders, Returns, and Exchanges
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
THE FLOORR is not responsible, either partially or entirely, for any part of the process involved in purchasing products through our services. Please note the following:
- Purchasing process: When you purchase a product after using our services, it must be completed directly on our retailer partners' websites.
- Responsibility disclaimers: THE FLOORR is not responsible for the following:
- Any information requested by the retailers or their Data Protection Policy.
- Order acceptance or product availability.
- Any content on the retailers' websites, as items or products featured in our looks are not reserved and may be purchased by other customers.
- Pricing, exchange rates, currency used, VAT, taxes, duties, shipping, or any other charges applied to the product during the purchase on the retailer's website.
- Order cancellation, which should be directly addressed with the retailer.
- Returns and exchanges, which should be handled directly with the retailer.
If you have any concerns or issues regarding a purchase you made, please address them directly with the retailer. THE FLOORR is not involved in this process.
(Note: Each retailer may have different policies from one another.)
Troubleshooting
Does your app work for Android?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
Currently, THE FLOORR app is available exclusively for iOS users. However, we are actively working on the release of our Android app, which will be available soon.
What browsers does THE FLOORR support?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
All modern browsers are supported.
Where can I find more help?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
For any technical, payment, or shopping-related questions, please email support@thefloorr.com. Our team will be happy to assist you.
Other
For brands and retailers
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
If you're interested in becoming an affiliate partner or using our software, please email us at: affiliates@thefloorr.com
How can I find THE FLOORR on social media?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
Begin your journey
What is THE FLOORR?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
THE FLOORR App is the personal shopping engine designed for style experts (the client-facing community) and their clients.
THE FLOORR App has been created to ensure your Personal Shoppers and Stylists provide a seamless styling and personalized shopping experience - all communication, styling and inspiration will live in a place for you to interact with.
What are the requirements to join?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
You must be invited by your personal shopper to access THE FLOORR app.
However, if you want your personal shopper to support your styling and shopping via THE FLOORR, you can invite them using the link:
How does it work?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
We have built personal shopping tools to make shopping and styling more enjoyable and interactive for you. Once you have received an invitation from your personal shopper you can expect:
- Private Styling area
- Chat function and interactive features
- Feedback on looks and pieces suggested by your personal shopper
- Access to our global inventory feed
Does THE FLOORR operate internationally?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
Yes, THE FLOORR operates internationally. We have partnered with luxury retailers across the globe, your stylist can search by region to ensure the products you are interested in can be shipped to your country.
What are the fees?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
There are no fees to join THE FLOORR.
What app should I download if I'm a client?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
We are a personal shopping engine that powers a curated luxury shopping experience between Style Experts and their Clients. Invite your Personal Shopper or Stylist to join by downloading THE FLOORR: For Clients app.
Styling
What does a personal shopper do?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
A personal shopper's role is to provide shopping assistance and guidance to their clients. They aim to understand their clients' lifestyle, preferences and style bias so they can anticipate your shopping needs. By staying updated with the latest trends, brands, and products, personal shoppers offer expert advice and personalized suggestions that align with their clients' individual preferences.
Your personal shopper is not there just to support your styling but to make sure your shopping needs are managed so you don't have to worry.
Troubleshooting
Does your app work for Android?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
Currently, THE FLOORR app is available exclusively for iOS users. However, we are actively working on the release of our Android app, which will be available soon.
What browsers does THE FLOORR support?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
All modern browsers are supported.
Where can I find more help?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
For any technical, payment, or shopping-related questions, please email contact@thefloorr.com. Our team will be happy to assist you.
Other
How can I find THE FLOORR on social media?
To join THE FLOORR, you must meet the following criteria:
- Your focus is the luxury sector.
- Client-facing capacity: We welcome individuals who work in various client-facing roles within the luxury space, including but not limited to personal shoppers and freelance stylists.
Apply to join by providing key details so we can review your application.
If successful, you will receive an email from us inviting you to download THE FLOORR app.
If you have any further questions on how to get started, please contact us at support@thefloorr.com
